Management Point error Message ID: 5436

Every day, normally at the same hour, the MP Control start to give the following error:

Severity Type: Error

System    Component: SMS_MP_CONTROL_MANAGER

Message ID: 5436

Description:
MP Control Manager detected management point is not responding to HTTP requests. The HTTP status code and text is 500, Internal Server Error. Possible cause: Management point encountered an error when connecting to SQL Server.

Solution: Verify that the SQL Server is properly configured to allow Management Point access. Verify that management point computer account or the Management Point Database Connection Account is a member of Management Point Role (msdbrole_MP) in the SQL Server database. Possible cause: The SQL Server Service Principal Names (SPNs) are not registered correctly in Active Directory Solution: Ensure SQL Server SPNs are correctly registered. Review Q829868. Possible cause: Internet Information Services (IIS) isn’t configured to listen on the ports over which the site is configured to communicate. Solution: Verify that the designated Web Site is configured to use the same ports which the site is configured to use. Possible cause: The designated Web Site is disabled in IIS. Solution: Verify that the designated Web Site is enabled, and functioning properly. Possible cause: The MP ISAPI Application Identity does not have the requisite logon privileges. Solution: Verify that the account that the MP ISAPI is configured to run under has not been denied batch logon rights through group policy. For more information, refer to Microsoft Knowledge Base article 838891.

Windows Event Viewer

The error occur after Schedule Task Configuration Manager Health Evaluation runs. This task, runs every day at the same hour:

 

SOLUTION:

The recommended action is to apply System Center 2012 Configuration Manager SP1 to your environment. For System Center 2012 Configuration Manager RTM environments, you can work around the issue by setting the following registry value to True on the impacted clients:

HKLM\SOFTWARE\Microsoft\CCM\CcmEval\NotifyOnly

With this registry value set to True, the client will still run the evaluation task daily and incorrectly report that the WMI repository is corrupt but will not call for the repository rebuild or the daily client reinstall.

If you already upgrade to SP1, the problem is on the client, just upgrade the SCCM client and this error should stop.

If this error appear on your SCCM Server after the upgrade of SP1, this could indicate that you have the SCCM client is installed on the server. The client must be correctly installed, and this issue will be fixed.

 

If the Management Point is already failing as a result of the evaluation being run, the MP will need to be uninstalled and reinstalled to get it back online.

To reinstall the Management Point, take in consideration this notes:

  1. Remove the role Management Point;
  2. Check the log files MPSetup.log and mpMSI.log to be sure that the MP is correctly uninstall (If fail to uninstall, reboot the server and check the log files);
  3. Installed the role Management Point, when the uninstallation run successfully.

You can check now if MP server is responding to http or not:

(By default the http port is “80”, if this test don´t work, please check in the IIS configuration manager the port number)

 

http://MP-server-name/sms_mp/.sms_aut?MPcert

http://MP-server-name/sms_mp/.sms_aut?MPlist

http://MP-servername/sms_mp/.sms_aut?MPlist1

 

You can also check the log mpcontrol.log

More Info:

How to Configure Client Status in Configuration Manager: http://technet.microsoft.com/en-us/library/hh338432.aspx

About João Carlos Dias

Senior Consultant at InfraHouse P/S
This entry was posted in Uncategorized. Bookmark the permalink.

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